Quality Assurance

Our commitment to a quality, professional job means that we value our employees' input--everyone from the Office Cleaners to the President has a role in our Quality Assurance Program (QAP).

 

Associated Building Maintenance Co., Inc. utilizes a modern QAP that conveys information instantly.  Our focus is ease of use, transparency, and collaboration; this helps to bring people and information together.

 

Our Quality Assurance Program includes: 

  • Scheduled and Unscheduled Job-Site Inspections
  • 24/7 Emergency Response
  • State of the Art Methods, Materials, Management, and Operations:
    • Personalized dashboard for easy, real-time access to inspection status and problem resolution
    • Utilizes iPads and Cloud-based softward
    • Includes precise GPS locations, photos, comments, and ratings

Our QAP uses iPads and iPhones to access a cloud based program that acts as your real-time dashboard by tracking our service.  Inspectors will use their iPads to integrate ratings, photos, descriptions, and GPS locations (accurate to a few meters) into their daily inspection reports.  The reported information generates an inspection summary tracking overall performace.

 

This approach to Quality Assurance is proactive as opposed to reactive; our goal is to identify and resolve the issue at its onset.  Proper documentation, real life examples, and trend tracking enhance our knowledge.  We use this information to establish a course of action and incorporate this into the current and future training of our employees.  We constantly search for ways to improve.  Below is an an example of our dashboard:

Please call us at:

(410) 721 1818

(800) 721 9068

 

Associated Building

Maintenance Co., Inc.
2140 Priest Bridge Court

Suite 3

Crofton, Maryland 21114



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